Frequently Asked Questions
Why should I have my car detailed instead of bringing it to the car wash?
Automatic car washes can damage your car’s paint. They use harsh chemicals that can strip the protection from your car, and the brushes can cause scratches in your car’s paint.
How often should I get my car detailed?
We recommend a full-service detail every six months. We also offer Express Details and Maintenance Washes.
Do you come to me, or do I come to your shop?
We offer in-shop services at our Beaverton location. We also offer pick-up and drop-off services. Our mobile service will come to your home or place of work for an extra fee.
I live in an apartment. Can you still provide mobile service at an apartment complex?
Customers usually talk with management and set up a designated area for us to work. Note: there must be enough room for our van and equipment.
For mobile service do you need access to water and/or electricity?
No, we bring everything we need with us. Our van is fully equipped for the job.
Do you charge extra for pet hair removal?
Yes, pet hair removal can be very difficult and time consuming. We charge an extra fee for Pet Hair Removal, depending on the condition of the vehicle.
I have a sensitivity to smells, is there any way to get rid of all the smells in my car, including from cleaning products?
Yes, we offer Odor Removal Service for an extra fee.
Will steam cleaning my carpets and seats remove all stains?
No. While pre-treating and steam extraction is the most effective cleaning procedure available, some spills (especially any with reddish dyes), can damage and dye carpet and upholstery fibers. Once this occurs, these fabrics can be cleaned, but color change is permanent unless material is replaced or re-dyed.
How should I wash my car between details?
We offer affordable wash maintenance programs in between details, but if you prefer to do it yourself, we strongly suggest using a soap that is made specifically for washing cars. DO NOT use dish soap.
What forms of payment do you accept?
We accept cash and all major credit & debit cards. We do not accept checks.
Is tipping normal? If so, how much?
Yes, tipping is normal in the industry. However, there is no suggested amount or percentage. So, whatever feels good to you. Any amount is appreciated by your Reconditioning Specialist.
What is your cancellation policy?
If for any reason, you need to cancel or reschedule a service; please contact us at least 24 hours in advance by phone, or e-mail us at info@kreasion.com.
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